Bert F
map-marker Oildale, California

Driver was reckless and website as well as corp office # doesn't work and

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I am very concerned and bothered at the unsafe driving of a driver while on the EB 58 freeway on Friday the 14th of June in Teahachepi California. I am a firefighter that also drives heavy apparatus and am very familiar with the difficulties of driving apparatus around smaller vehicles and or speeding vehicles on an uphill grade.

In this situation I was off duty and we were on an uphill grade on the 58 freeway between 5:30 p.m. and 6 p.m. the first time I saw this driver merging over into traffic that is passing him as he's approaching another big rig going uphill and slower than his speed. He caused vehicles to stop abruptly as he sharply turned into the fast lane of the two lane Highway.

It is not uncommon to see that happen on this stretch of highway but this one was without any regard to the traffic coming behind him and next to him. It's way too small of a gap to merge into when you have traffic coming. But again this is not uncommon to see but this one was really cutting it close. Then as I continue uphill on the grade the Ryder truck passed me in the number 2 lane catching up to a slower truck in the number 2 lane....

he slowed down at which the vehicle in front of me, a green mini van full of kids, was continuing in the number one lane which the Ryder truck tried to pass. I was couple car lengths behind the green minivan in front of me which was right around the rear left axle of the Ryder truck if not more. At this point I'm already looking at the Ryder truck driver based on the earlier incident and now I see him slowing down ...he puts his blinker and abruptly changes into the green minivans lane forcing the minivan into the center divider. It was in a matter of seconds without any regard!

He forcibly moved himself into the lane nearly causing an accident. I tried calling the corporate office at that moment but they were closed. Tired calling corporate but it said it was closed. I'm hoping that there is a dashcam video on that Ryder trucks so this information could be cross reference and not erased.

After that reckless and aggressive driving incident I got the truck's license plate which is Indiana plate 2289**** for the cab and the trailer plate P835007..the can also had a truck number I believe and that was 16130. The driver appeared to be a white male short hair to balding thin build maybe 40's.

I'm sorry this is a lengthy email but I myself wasn't the one he ran off the road but I can guarantee had they crashed I would have been and or close to being involved. It's upsetting to see how reckless he was driving and no regard for safety. I myself have been on emergency scenes involving tractor trailers and they are really bad!

I was hoping they would follow up with the driver and have the dash cam videos cross referenced with the date and time and location to verify this information. Unfortunately I attempted to reach corporate and the phone number disconnects after a typing recording is played and hangs up!!

Their website comment to report it states" AN ERROR OCCURRED PLEASE TRY LATER" Every day I attempted for 4 days and still got the same on different computers. USELESS!!!!

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Cons:
  • Website unreliable
  • No way to report reckless drivers
  • No customer service help whatsoever
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Worst attitude from a driver

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Ryder - Worst attitude from a driver
Ryder - Worst attitude from a driver - Image 2

This morning I came hom ans a truck was parking infront of the cars, I didn't know if he was wairing or passing or what, suddenly he backed up approaching my car I was scared and I backed up too before he crashes me; when I park I just went to tell him that he needs to be more careful because he almost crash me (big mistake) his language was very rude, he came to my face pointed his finger at men told me to be away from his *** truck, and he said if I call the police his going to f....k my car, me, the police and my husband ( and he wasn't eve there)

I understand he didn't see me, but drivers need to be aware of small cars, and extra careful at the parking lot because I couldn't see infront of him either. I learned my lesson don't talk to any truck driver and just call the police so they can solve the problem.

I am really sacared.

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Anonymous
map-marker New Brunswick, New Jersey

Poor delivery broken service

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I purchased nordictrack bike. Which supposed to deliver by Ryder They have me waited for 12:30 pm-2:30 pm. No one show up and company called we are late can u wait or u want to reschedule TOTAL WASTE OF TIME AND MONEY WITH THEM . Unprofessional.
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Reason of review:
Problem with delivery

Preferred solution: Price reduction

Chery C
map-marker Pensacola, Florida

Bad experience

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I just brought a used 2012 freight liner last month and it has broken down on me already. Customer service is horrible. They claimed they replaced to sensor lights so my driver picked up the truck and the next day it wouldn’t go over 5 miles per hour. Mechanic at Pensacola shop told me to take it mobile so I call the warranty department and it took them forever to call me back while my driver was stuck on the road. Now it’s at the Mobile Alabama location and I’m so scared because that they are not going to fix my truck. they’re giving me the run around.
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Loss:
$1000
Cons:
  • Fact that they dont stand behind their warranty agreement
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

Anonymous

I'm pissed

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I have cash for a truck, the salesman was so impatient with me on the phone because there was no look up number in the truck papper, he hung up on me....He has a small walnut for a brain, and it can't be cracked open, soaked or even peeled to get through to them.
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Loss:
$10000
Cons:
  • Very unprofessional and heartless
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Artis Hsl

I figured out their bussiness

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I have 16 Ryder leased tractor and trailer brand new and they break down or have accident and Ryder gives me a sub unit and take 4-6 month to fix my brand new unit while I’m still paying for my brand new unit I’m given a unit that has a lot of mileage and is no where near the cost I pay for brand new one yet I still have to pay for both. They are short staff at the shops and no one cares. They take long on purpose so you don’t put extra miles on the new unit and damage it. How smart are they than when my lease is up. Those units are turned in in good conditions enough to still charge people for it like they charge me for rentals and sub units. And the sub I used and abused are than sold to individuals who after a month the unit gives them all kinds of problems. They are thieves play with people cash flow and their billing department is ridiculous wrongdoing. My suggestion never do bussiness with them and if you do make sure you have someone dedicated just to check your invoice because believe me they will steal from you.
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1 comment
Guest

Thanks,,,,, I will not buy from them. I hate businesses that do scams, and don't taken pride in their customers service and have no consideration on the amount of money that you paid for the truck.

it should be in perfect condition. I will take my money and business else where.

Dan H Axr
map-marker Newburgh Town, New York

So you want to buy a used Isuzu NPR from Ryder

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Don’t do it. About 6 weeks ago, April 26tg exactly, I bought a used NPR chassis/cab with 139,000 miles. The price was good. My ride home was about 150 miles. First thing I noticed was the brakes were terrible, but I figured, I have a warranty, they’ll take care of it. I got the truck home no problem. The next day I started the truck and ALL the check engine lights were on. I made an appointment to bring it to my local Ryder service branch, which luckily is in my town (Newburgh). The first indication of a problem was when the warranty dept called and told me they were reviewing my repairs to make a determination. Luckily they agreed to fix the part of the DEF system that was causing the check engine lights to come on. Then there were the brakes. I had my mechanic do a quick once over on the truck before I brought it in to Ryder and he confirmed it needed front pads and rotors and that it wouldn’t pass NYS inspection as it was. Ryder said they would take care if it as long as I showed them the failed inspection report, which I did. Now it’s about 6 weeks later and I still am without that truck. The whole thing has been a pain in *** It was a good price, but not worth the hassle that Ryder puts you through.
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Michael M Bpf

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Verified Reviewer
| map-marker Tyler, Texas

Am I a leopar - that how I feel dealing with them

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Ryder - Am I a leopar - that how I feel dealing with them
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Ryder - Am I a leopar - that how I feel dealing with them - Image 3
Ryder - Am I a leopar - that how I feel dealing with them - Image 4

I purchased a truck ( m2-106 Houston Texas ) Terrible service , had to sell myself a truck they would not leave the building !!!!

Let’s move on

I got the certified truck - have the all the items I could find wrong with it .

They said that it would be taken care by Ryder , I was told since I reside in Tyler Texas that they would do it there .

That was October 2018 , I’ve been there in 3 separate occasions to get the final two items taken care of .

I just came back (January) as they set me up for another appointment ( each time I lose major income) last time was two weeks . About 9000.00 in lost revenue.

Yesterday I called them ( Amy Lang ) Ryder warranty dept Georgia.

After I was informed that they ( Tyler was told to inform me that I would have to pay for the repairs !!!!

So I called Amy Lang ( she has been very rude ) that she has to wait for Managent ( she’s in charge of this department) to ok the work .

Well I’ve been told it’s okyywice before and each time I get the runaround from Tyler blaming Georgia , Georgia blames management.

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Reason of review:
Bad quality
Reshma r Iim
map-marker East Yolo, California

Certified truck are not well maintained

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shabby work done just to sell unit Ryder certified truck is garbage with a fancy word "CERTIFIED" I bought a truck from Ryder in 2018 within 9 months I changed the turbo and complete def system. cost me $34000.

Two months later the engine failed. The mechanic maintains that the engine failed due to dirty clogged oil galleys left when the engine head was redone. The main and connecting bearings were not getting sufficient oil which caused then to break. The engine head was redone by Ryder of Sacramento Ca prior to me purchasing.

I pointed this out the director of sales Brad Killick who's response is the time has passed for Ryder to take responsibly for the damage. Brad has told me he would speak to the shop that did the work and get back to me instead he spoke to his legal time "who are experienced in mechanics I guess" . He got back me saying nothing about what the mechanics who did work concluded. But did say that his legal team said no responsibility is warranted.

Their trucks are not being maintained properly and the mechanics are doing shabby work just to get their units sold. I asked for Ryder to step up and purchase a used engine for $13000 and I will pay for the mechanic to put in the engine in just as a compromise under the situation. It would get my driver back to work and it would maintain our future relationship.

This was turned down. They are refusing to help in any way and I am stuck with a truck payment for $1400 per month for the next five years.

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Loss:
$50000
Pros:
  • Low prices of truck to reel you in
Cons:
  • Very unprofessional and heartless
Reason of review:
Damaged or defective

Preferred solution: Help put a used engine back in my truck

Steve S Pud
map-marker Agawam Town, Massachusetts

Poor Customer Service

I needed to rent a refrigerated truck for a day as we were putting a new compressor in our walk in refrigerator. I called Ryder Truck Rental in Springfield, MA At a time when customer service makes or breaks a company's reputation, Ryder needs to train their customer service reps on basic friendly service. When I picked up the truck on Monday afternoon Scott was rude, not helpful, and condescending. Giving him the benefit of having a bad day, when I returned the truck on Wed Am, I greeted him with good morning how are you today, he was just as rude and condescending as he was on Monday. Ryder is not the only rental company in the area I live, and I will definitely go out of my way to use a competitor in the future.
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Reason of review:
Poor customer service

Preferred solution: Im not looking for anything. I just wanted someone to know how bad the customer service was. I left so dissapointed, could not believe a large company allowed such poor customer service.

S.T
map-marker Phoenix, Arizona

Shame On Them, Be Careful It Could Be Your Life

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Ryder - Shame On Them, Be Careful It Could Be Your Life
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Ryder - Shame On Them, Be Careful It Could Be Your Life - Image 4
Updated by user Jan 25, 2019

I have not heard anything from Ryder as of this point. I have although, retained an attorney and if they don't get back to me to settle the amount listed, it will be a lot more compensation that they will have to pay.

Original review Dec 26, 2018
My Job uses Ryder to supply our trucks.
We are all at risk with the way they maintain their trucks and order the shop managers not to give copies of the DVIRs that us Truck drivers gave to them to get our trucks fixed. that alone is illegal. I was told, "no we don't do it that way here" when I asked for the copy I was to get back from the shop.
I was hurt so bad that I have been out of work just about 4 months now still unable to walk. After asking the shop with a DVIR each time to fix my truck. I also told them that I still had a job but I wasn't going to take my truck and they gave me another that was even worse than mine.
I am not going to allow Ryder to get away with this, Those trucks should be looked after and you certainly shouldn't have to tell them 4x to fix your truck before something happens just to get another that hurts someone to the point to where they can't even supply for their family.
I have all the information I need to pursue it in court before the year is up. Their best bet is to contact me and settle. I will never be the same again. Working might not even be an option for me anymore. If they don't I am going to take them for everything I can. So they learn that people matter more than them making money.
Either way, I will make sure that I review again.
Please go to Penske for your truck rental needs before Ryder, it could save your life and the life of someone else.
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Reason of review:
Damaged or defective

Preferred solution: 1,500,000

Anonymous
map-marker Smyrna, Georgia

Attitude Problems

07/17/19. Called to ask a question and was STOPPED MID-SENTENCE. Not only that, I was then told that I was given the wrong number BY THEIR INTERNAL ASSOCIATE, and that I needed to call another number but gave me no number to call. Great job!
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Anonymous
map-marker Decatur, Alabama

Sell Worst Semis ever dont buy from them

Purchased a vehicle Semi from them due to the fact they told us it was DOT compliance found out after giving them my money that was a lie and it still haven't been brought up to par. They are liars and don't keep they word. DO NOT BUY ANYTHING FROM THEM AT ALL IF YOU GO INTO TRUCKING
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Loss:
$60000
Reason of review:
Poor customer service

Preferred solution: Full refund

Reshma r Iim
map-marker Kansas City, Kansas

Ryder sells trash as trucks

Ryder certified truck is garbage with a fancy word "CERTIFIED" I bought a truck from Ryder in 2018 within 9 months I changed the turbo and complete def system. cost me $34000. Two months later the engine failed. The mechanic maintains that the engine failed due to dirty clogged oil galleys left when the engine head was redone. The main and connecting bearings were not getting sufficient oil was caused then to break. The engine head was redone by Ryder of Sacramento Ca prior to me purchasing. I pointed this out the director of sales Brad Killick who's response is the time has passed for Ryder to take responsibly for the damage. Brad has told me he would speak to the shop that did the work and get back to me instead he spoke to his legal time "who are experienced in mechanics I guess" . He got back me saying nothing about what the mechanics who did work concluded. But did say that his legal team said not responsibility is warranted. Please dont buy any equipment from Ryder. Their trucks are not being maintained properly and the mechanics are doing shabby work just to get their units sold.
View full review
Reason of review:
Bad quality

Preferred solution: Full refund

Cornell P

Terrible experience don’t buy from Ryder

I just bought a Ryder 26 foot reefer box truck and paid 26000, first day on the job and reefer unit kept blowing fuses. I called Ryder because they assured me this issue was taken care of before I bought the truck and now the guy is telling me we changed the fuse. So they did not diagnostic on the truck they just changed the fuse and cleared the code. And to add fuel to the fire my check engine light just came on. Don’t buy from Ryder especially sales rep. Landon from GA. Let’s not forget that the warranty is a joke.
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1 comment
Guest

OMG MY HUSBAND COUSIN HAD THE SAME PROBLEM WHEN I FIRST STARTED READING THIS I THOUGHT THIS WAS HIS POST... THIS COMPANY IS TRASH AND INSTEAD OF COMPLAINING PEOPLE NEED TO GET TOGETHER AND DO SOMETHING ABOUT IT....

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