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1.7

I called rep in st. Ross,La about a truck(529189)I ask to come down from Texas to look at the trucking ,I was told the truck was in Lafayette,La.I drive 4.5 hours to get there and no one knew I was coming.

The truck was parked in the back with the paneling off.Tech could not get it to start, so I drive back to Texas not knowing if the truck worked.I called Kara and Danielle L. Shuff

I was told by sale rep.In St. Rose that I had to put a deposit of $500 in order for them to start working on the truck to get it Dot certified/verified.I put down the deposit.I emailed a week later to get an update and was told the truck was in shop for an oil leak and fuses was being ordered.I emailed again for an update and was told the fuses should be in on Wednesday I told her I needed a date the truck would be ready because it was to be leased to a company and Ive put them off twice.I Wanted to check the truck out and finalize the sale. I called on Friday/ the end of the week/inquiring on the status of the truck and was told the truck was ready.I drive 4.5 hours again and the truck had a engine glow light on and needed a park regin.I regin the truck for an hour to test drive it, and it didn't completely reign.The DEF system at the bottom was smoking, and it smelled awful.

Park regin didn't cut the engine glow light off or the regin light.I test drive the truck 42 miles to see if a fault code would pop up. I went through the panel fault system and everything showed ok/na/temp. Locked out/ permanently locked out/but the dash glow light and DEF light was still on.I cut the truck off and then back on.

I Had to drive back to Texas..again.. Disappointed.

The explanation I received was it's been sitting awhile. online the truck was located in St.Rose, La. the truck is at a Ryder location in Lafayette,La, Trying to get this truck(529189) up to Dot spec. One tech said they can't do anything unless sales approve it, and it basically boils down to how much time and money they are willing to put into fixing the truck.

It said on listing Dot verified/certified. Honestly,I sought Ryder for a truck because the maintenance and quality of the trucks would be worth my money. This is my life savings Im investing. I haven't given up on them yet.

Im going to to call both reps Monday to see if they can get this right.

I think the DEF filters need baking, EGR valve..idk. Im no Mechanic,

Preferred solution: Let the company propose a solution.

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Blayze Sjj

#Ryderlies #falseadvertisement

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