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Ryder

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What is your customer experience with Ryder?

Ryder Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Ryder has 1.4 star rating based on 162 customer reviews. Consumers are mostly dissatisfied.

  • 44% of users would likely recommend Ryder to a friend or colleague.

  • Rating Distribution
  • Pros: Low prices of truck to reel you in, Stay away from these ryder repersentives, Great people.
    Cons: Do not keep promises, Very unprofessional and heartless, Did not sell me what they discribed.

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Media from reviews

Theft occued with a Ryder Truck
Theft occued with a Ryder Truck - Image 2Ryder - Reckless driver, almost killed meRyder - Deposit but not reflect on the accountRyder - Delivery issueRyder - Delivery issue - Image 2Ryder - Dangerous trucks on the road
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Top Ryder Reviews

Positive Review

"Perfect set up and delivery"

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The whole thing went beyond perfect. They were on time, kept me posted. Very very polite , excellent set up very clean. I could not be happier. They deserve 10...

Critical Review

"They hire you to fire you"

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The company loves to fire their drivers and office people who won't treat the drivers like garbage. They don't fix their equipment (except for the cameras)....

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Tywan Oaq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They hire you to fire you

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The company loves to fire their drivers and office people who won't treat the drivers like garbage. They don't fix their equipment (except for the cameras).

The temple manager is an ex-Army lieutenant that can't understand that he is not in the Army anymore.

The night manager is a 5XL whale that brags about getting drivers fired and gets people to bring her fast food 6-7 times a night. They have goons running around the yard treating drivers like garbage and power tripping on the drivers.

View full review
Cons:
  • Love to fire people

Preferred solution: See Ryder Logistics stop treating drivers like garbage.

User's recommendation: Don't use Ryder.

Resolved
Danyle M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Theft occued with a Ryder Truck

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Theft occued with a Ryder Truck
Theft occued with a Ryder Truck - Image 2
Updated by user Dec 01, 2024

Company fixed the issue and I have been provided with apology. Ryder has reached out and attempted to figure out who it was.

We are working with them to provide the information to help them. It hasn't been fully resolved but I believe at this point they will do what they can to help.

Original review Nov 20, 2024
I work for a small business and we noticed some things missing from our parking lot. Checking back on our security cameras we have video of a Ryder truck pulling into our parking lot at 6:20 in the morning and loading our belongings in the back of his truck.

I attempted to contact a person in your company but was told that I don't have enough information about the truck to file a complaint. It is my understanding that all you trucks are equipped with Geotab.

I would think that you would be able to look at a specific area, at a specific time and know what trucks were in that are at that time. I would appreciate someone getting back to me in this matter.
Thank you
Danyle Morse
Assistant Manager
Claremont Pet Center
201 Washington St
Claremont NH 03743
603-543-****
View full review
Cons:
  • Steal stuff

Preferred solution: Apology

User's recommendation: Don't trust stuff left outside of your business if you don't want to have it stolen by a Ryder truck

Christopher B Jdz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Reckless driver

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A Ryder truck almost hit me today on Jackson Street in Amherst, Ohio, at 7:15 p.m. It pulled out from a stop sign into oncoming traffic and missed the collision only because I stopped. I had the right of way.

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User's recommendation: Drivers need to slow down

Khia D Lfj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Truck rental hit me

I was driving, and there was traffic. Then, the driver tried to go into my lane quickly and hit my car. I had just got that car from the dealership and had only had the car for a month.

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Preferred solution: Full refund

Anonymous
map-marker Erskine, Minnesota

LAID OFF WITH NO SEVERANCE PAY!!

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As 1 of 5 guys to be RECENTLY LAID OFF, RYDER HAS MADE NO ATTEMPT TO SHOW THEY GIVE A RATS *** ABOUT US MILK HAULERS AS EMPLOYEES! WE WERE TOLD ON THE 5TH OF THIS MONTH (MARCH) THAT OUR POSITIONS WERE "BEING TERMINATED" AT THE END OF THE MONTH & SO WERE WE & OUR BENEFITS!

THEY DIDN'T EVEN ATTEMPT TO KEEP US AS "EMPLOYEES" & TRY TO FIND US OTHER POSITIONS WITHIN THE COMPANY! WE WEREN'T EVEN OFFERED A SEVERANCE PAY!! JUST PUT OUT LIKE TRASH!! EVER SINCE THEY TOOK OVER CARDINAL LOGISTICS THEY'VE SEEMED LIKE THEY WANTED NOTHING TO DO WITH THE MILK HAULING SIDE!

WHY, OVER A YEAR INTO THE RYDER TAKE OVER ARE WE STILL RUNNING UNDER CARDINAL & CARDINAL D.O.T.? WHY WERE WE TOLD WE WERE GETTING RYDER TRUCKS FOR THE SUMMER & THEN TWO WEEKS LATER WE'RE TOLD WE'RE GOING TO BE OUT OF A JOB? WHY WERE WE TOLD WE WERE GOING TO BE OUT OF A JOB IN MARCH WHEN THEY "SUPPOSEDLY" KNEW ABOUT THIS AT THE END OF JANUARY? THEY CAN PUT BLAME ON LAND O LAKES ALL THEY WANT!

AT THE END OF THE DAY IT WAS RYDER'S NAME ON OUR PAYCHECKS! RYDER & LAND O LAKES CAN GO GET *** THE ONE'S WHO GOT SCREWED THE MOST, US DRIVERS & THE FARMERS WHO'S MILK WE PICKED UP, WERE THE LAST TO KNOW & SOME OF THE FARMERS ARE ONLY STILL JUST NOW FINDING OUT!!

*** YOU RYDER!! YOU NEVER GAVE A *** ABOUT US CARDINAL EMPLOYEES OR OUR FAMILIES!!

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User's recommendation: STAY AWAY

Anonymous
map-marker Pleasant Prairie, Wisconsin

Abusive toxic neglectful company

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Abusive toxic neglectful company harassing me and what I do all day long such a hardass so forceful its very annoying why is all of this happening its so dam annoying I hate it its the worst I hate it its so annoying stalking me harassing me like psychopaths

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Dayami Icq
map-marker Seattle, Washington

Failed delivery

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I drove 4 hours from Mukilteo to Manson Wa to take delivery of furniture. The delivery people could not find my new home that was recently finished.

(New Construction).

They also failed to call me. The dispatch people were called the day before delivery with my phone number and assured us they would call if they had any issues.

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User's recommendation: Don’t use Ryder Logistics!

Alben Ycx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Report fraud

Contains 2 confidential files for company representatives

My direct deposit went to the wrong account and the account it went to saying the never received it but my hr said it was deposited so Im trying to report it because Im behind on my bills

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User's recommendation: Never got my check

Anonymous
map-marker Lititz, Pennsylvania

Dangerous trucks on the road

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THIS IS HOW PEOPLE DIE IN TRUCKS!

My company leased 3 brand new trucks from Ryder one of them has had many brake failures when the truck is loaded. When I toke it to them to fix the problem the shop foreman was right beside me when their mechanic drove off to take it to the dealer when stopping in their lot the front brakes were so hot it kept screeching to a stop.

The foreman said to me there is a problem with the brakes so they bobtail it to test and tell me it stops so its good enough. When it failed again I took it back again they told me they cant figure it out that I can just sublease the truck to someone else. I WILL NEVER DO THAT SOMEONE IS GOING TO DIE IN THAT TRUCK! It is now late December they have had the truck since around early August.

They now tell me they load tested it however they only test with about 2500 lbs. we normally carry about 45000 lbs. so a 2500 lbs test is a joke.

**** I just received a call from ryder they are cancelling all of my leases now even the trucks I have are paid for. I believe it is because I shared this danger with the public.

Update they did not take the trucks I believe it is due to my posts.

These new pics are from some of the sub units they send to me.

None of the subs will pass a DOT inspection they have retreads that are coming off. All of them have warning lights on, which we are told that it is ok to drive the trucks even though most of the lights pertain to the braking system. Last night they replaced one sub with yet another (it is only Tuesday and we are on sub number 5 and I only have 2 ryder trucks in my fleet) and it made it a whole hour before it would not go into gear because the truck could not build enough air to make the transmission work.

I told my sales rep that I would post all of our communications so now he will not respond. I believe if ryder actually saw some of the texts between him and I he would be fired.

After keeping my unit for a week they sent it back and it lasted for almost a 2 whole minutes when the driver started the truck all of these warning lights came on, as can be seen in the pics.

I don't think they did anything but erase codes to put the warning lights out. They got it again last night and the replacement sub lasted about 2 hours then as seen on the latest pics it is broken also. You cannot run a company that relies on trucks if you cant get a reliable truck. They did however threaten me again that if I continue to fight for a reliable truck they will call the lease and sue me.

Just for the record that was a verbale threat he would not put it in writing.

More ongoing problems. 16 breakdowns in about 2 weeks, in the video below you can see they returned one of my original trucks after having it for about 2 weeks. The truck would not even start because they never fixed the problem. In the second pic shows once it started the cpc light stayed on.

They are not refusing to tow any more breakdowns for me and told me they are going to start charging me for the replacement units. I will also show a pic of an email from Wyatt my sales rep telling me to sublease a problem truck to someone else. I will not do that to me it is incredibly unethical. Actually I just looked at the disclaimer on his email and even though I told him I would share anything from them they can sue me if I share the email.

I will also post here more pics of dangerous safety lights on in the trucks. Please take note that most of the safety light have to do with break problems

View full review
Jaine Iui
map-marker Baltimore, Maryland

Reckless driver, almost killed me

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Ryder - Reckless driver, almost killed me

He had another truck merging onto the two lane route. He didnt break or anything and decided to not look out for me and jerk into my lane.

If I didnt swerve and hit the gravel I would have probably been dead. Paying too much money to his cell phone and not the road and driving safely.

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User's recommendation: DO NOT WORK WITH THEM OR DRIVE NEAR A TRUCK

Anonymous
map-marker Mount Vernon, Ohio

Please listen up! it needs to be heard!

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Ryder Rental Trucks

Have you ever called a Ryder Location or 1-800-Go_Ryder and gotten the " Thank you for calling the ryder reservation center my name is xxxxx may i have your account number please" please note that is not RYDER!!! that is a 3rd party contracted company called "Concentrix" the proof is in the pudding as well if you ever have to recieve anything via email youll notice concentrix is occassionally tapped into it.

This third party department has NO visuals at any location they are work from home employees...

Their going to promise you a truck because their forcefully being told to lie to you! if they dont lie to you they get punished! this third party employer treats their employees like trash pure trash!! and their policies are utterly different than actual ryder!

So save yourself the headache!!...if your renting a truck request a local rep!! if you're jus changing something then they can help you but when it comes to inventory never trust these people and do not support their abusive manager's behavior because everytime you use their services they make a profit of that reservation! and the employees dont see it the toxic managers make a big profit! these managers love to threaten and belittle their stuff and bully them into scamming you!

lets stand up for what's right and end their abuse! support your local ryder!

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User's recommendation: Watch who you talk to

Alison M Jjb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delivery issue

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Ryder - Delivery issue
Ryder - Delivery issue - Image 2

A driver named George and his associate arrived to deliver a refrigerator ordered from Costco.com. They did not know how to shut off the water line to install it.

I showed them where I thought it was, but they had no idea. They dumped the refrigerator in my kitchen and promised to return at the end of the day to install it and remove the old refrigerator. They requested that I sign the delivery sheet, which I did since I trusted them. The fine print, which I later noticed, stated that the refrigerator had been delivered and installed.

I phoned them in the late afternoon, and they said they had four more deliveries and would be at my home. However, they never arrived and went radio silent. I then phoned Costco.com, and a representative worked with me and offered help. He was excellent.

I hired my own plumber to install the fridge. This company should not be in business if this is how they treat customers.

View full review
Loss:
$100
Cons:
  • Delivery man lied and deceived me

Preferred solution: Apology

User's recommendation: Stay away if Costco.com is having this company deliver your appliance

1 comment
Guest

So you're mad at yourself for not reading things before you sign them.. Agree. Pretty foolish of you.

E Sue V

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Perfect set up and delivery

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Ryder - Perfect set up and delivery

The whole thing went beyond perfect. They were on time, kept me posted.

Very very polite , excellent set up very clean.

I could not be happier. They deserve 10 stars absolutely wonderful.

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Pros:
  • Best delivery and service ever

User's recommendation: Best purchase delivery and set up I’ve ever had

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Brooklyn, New York

Lease truck breakdown left is on I44 east for almost 12hrs

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Contains 2 confidential files for company representatives

I broke down @ 1:30 am CST. Ryder sent a 3rd party tech out about 3hrs later.

I already knew he couldn't fix it. He left Ryder called & said tech was there and truck is fixed? I said no I need a new truck.

The closest truck was in Kentucky and I am on the Westside of St Louis.

All Ryder does is send texts about updates that are far from truth. The only honest person was the tow truck driver and he didn't work for Ryder.

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User's recommendation: Absolutely NOT!!!!

Kamon Rsv

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Verified Reviewer
| map-marker Saint Louis, Missouri

I was assaulted on Ryder lot

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I was attacked and assaulted by a driver and management called the customers supervisors and had them come to the scene and created a hostile environment instead of calling police then disciplined me for wanting him arrested. Management was worried more about keeping their customer than keeping their employee safe from being attacked and assaulted.

I had to call the police myself and Ryder fought giving them any details on the police report. I feel they have done nothing to insure my safety as a employee over their customer.

I fear my safety there now because the way it was handled! I am reluctant to go back to work there out of fear guy will come back with a gun since he was arrested finally for it.

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Sharanda Quf
map-marker Montego Bay, Saint James Parish

Job inquiry

I'm zayier finegan I'm from Jamaica am interested in your company because I'm experienced in the warehouse working field with three years of experience I'm looking forward for a call from you guys so I can look to come a work in the industry

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About

Related Companies

MXD Group, Ryder E-commerce by Whiplash

Summary

Ryder System, Inc. is provider of leading-edge transportation, logistics and supply chain management solutions all over the world. The company is headquartered in Miami Florida. Ryder serves customer needs throughout North America and in Latin America, Europe and Asia. The company has been on the market for over 75 years. Among the goods and services offered by the company are rental, leasing and programmed maintenance of tractors, trucks, and trailers to commercial customers; as well as movement of materials and related information ranging from the acquisition of raw materials to the delivery of finished products to end-users; and a transportation service that includes scheduling, drivers, vehicles, and routing. Ryder continually ranks among the industry's leading companies in Fortune's Most Admired Companies, the InformationWeek 500.

Ryder reviews and complaints

Ryder is ranked 244 out of 1539 in Transportation and Logistics category

Area Served

USA

Payment Methods

VISA

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