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Poor buying and after sale experience

Ryder - Poor buying and after sale experience
We purchased a truck from Ryder truck sales in Decamber 2021, upon ariving home with the truck it has a starting problem. They took the truck back and said it was repaired but when we got it back it has the same issues and others. They took the truck back and worked on it for over a month (we are a small business and really need that truck) When finally finished, they refuse to compensate us for the time lost or give us anything past the 30 day warranty on the electrical/mechanical issues the truck has been experiencing.

User's recommendation: Pass on purchasing from Ryder truck sales.

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ID
#3471301 Review #3471301 is a subjective opinion of poster.
Location
West Sacramento, California
Pros
  • Good used trucks
Cons
  • Lousy customer service
  • Lousy customer service poor screening of trucks ready for sale
Loss
$10
Preferred solution
We would like to have a warranty longer than the 30 day warranty paid for by Ryder.

Poor in all categories

Not good is an under statement. I have had two bad experiences with Ryder deliveries from a retail furniture store (Arhaus). I had no choice from Arhaus and was told they were the only company or I wouldn't have used them again. The range of problems included a no show/no call the first time, discourteous phone center staff, delivery team getting the furniture dirty due to wearing dirty gloves, and as of now, being 90 minutes outside of the "window." It is also 2:30 Saturday afternoon and no one can be reached by phone. AVOID this company.

User's recommendation: don't use them.

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ID
#3829205 Review #3829205 is a subjective opinion of poster.
Location
Saint Louis, Missouri

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New Reviewer

They lost my desk then delivered a bunch of unboxed pieces

Ryder - They lost my desk then delivered a bunch of unboxed pieces
Ryder Last Mile canceled SIX confirmed delivery windows. Four they just didn't show up and sent another window to confirm a few days later. Twice they called right before and said they couldn't make it. The seventh time was the real doozy. They showed up with a bunch...
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ID
#3776063 Review #3776063 is a subjective opinion of poster.
Location
Seattle, Washington
Loss
$1700
Preferred solution
Deliver product or service ordered

Broke down no drivers lounge

Ryder - Broke down no drivers lounge
Ryder - Broke down no drivers lounge
Ryder - Broke down no drivers lounge
Broke down with a service animal. Temps going to 105 degrees. Was told dog could not go inside and the only place we could go was a tiny room up metal stairs on outside of building that had 2 hard chairs and nothing else. Yet expected to drive all night as we are a team.
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ID
#3691853 Review #3691853 is a subjective opinion of poster.
Location
Louisville, Kentucky

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New Reviewer

RUN! Don't ever buy furniture from a company that uses Ryder to deliver (West Elm in my case)

You will get an email only to schedule delivery, Nobody to talk to if you need to communicate special things like a COI required or there are loading dock sizes that the truck needs to adhere to. When you call their generic garbage customer service line, your average hold time is 60 minutes. When you finally get through to someone they will say "Ok I've passed this along". On your delivery date the wrong size truck will show up and get rejected on arrival. Best suited to order from another company that's not affiliated with Ryder in any way.
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ID
#3657858 Review #3657858 is a subjective opinion of poster.
Location
Seattle, Washington
Cons
  • Lousy customer service poor screening of trucks ready for sale
Preferred solution
Price reduction

Poor service rude and obnoxious service manager at the Ryder in Washington Utah

Poor service rude and obnoxious service manager at the Ryder in Washington Utah Have a Ryder rental truck leased to the company Im working for The drivers see does not flow is completely stationary put in for work request almost a year ago now and they are so dumb they...
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ID
#3549570 Review #3549570 is a subjective opinion of poster.
Location
Chicago, Illinois
Cons
  • Unsafe for the streets
New Reviewer

Warranty

Warranty is a joke they dont even service truck before selling to consumer something has to be done about this
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1 comment
#2189936

lol they do service units before selling to customer sounds to me most buyers want something more for nothing i see it every single day they tell you up front what you are buying most buyers nod their head and say yes i understand then they leave and oh ryder this ryder that they screwed me lol understand english cause thats what they speak if you dont agree dont buy and not just nod your head

ID
#3429091 Review #3429091 is a subjective opinion of poster.
Location
Kathleen, Georgia
Cons
  • Did not sell me what they discribed
Loss
$20000
Preferred solution
Price reduction
New Reviewer

Ryder delivery company SUCKS!!!

The worst delivery company I have ever had the displeasure of working with Ryder delivery company sucks!!

User's recommendation: OfficeMax uses Ryder do not use.

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ID
#3413170 Review #3413170 is a subjective opinion of poster.
Location
Lake Zurich, Illinois
Preferred solution
Full refund

Make a complaint

Truck # 835090 was there for 3 day only for alignment service, but when i picked up the truck back to the road after the 3 days at ryder facility in Thorpe rd OrlandoFL, truck was with the same problem, mean they "(the technicians)" didn't did the right job to the truck. And when i called them to complain about it, they say: well, i can take back to the shop but it will be for the next week because right now they have ho time to check it again.

User's recommendation: Do not go to this facility, because people going to loose time, money and just get headaches.

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ID
#3363217 Review #3363217 is a subjective opinion of poster.
Location
Kissimmee, Florida

Delivery not made on date and time

I ordered a mattress from JC Penneys. Ryder never called to schedule my delivery. I had to call. It was scheduled for a Saturday. No one called with time frame. I called Ryder again and was told between 11-1 today. We waited all day. It was not delivered. I called JC Penney to see why didnt receive. I was told it was rescheduled for Monday. No one called from Ryder to tell us it was rescheduled. So as you can tell, Ryders customer service is non existent. I will never buy from JC Penneys that requires shipping nor will I ever use Ryder.

User's recommendation: DONT USE RYDER.

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ID
#3351972 Review #3351972 is a subjective opinion of poster.
Location
Phoenix, Arizona
Cons
  • Not reliable

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New Reviewer

Tulsa Oklahoma E. Pine St. location the service maintenance department

To whom it may concern Ryder Corporation lease trucks We lease trucks with Ryder for months now from the Tulsa Oklahoma E. Pine St. location I am very Unhappy at this point with the service maintenance department. A weeks ago one of the leased trucks we had to swap out...
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ID
#3275907 Review #3275907 is a subjective opinion of poster.
Location
Mckinney, Texas
Cons
  • Lousy customer service
Loss
$4500
Preferred solution
We needed reliability and quality from Ryder
New Reviewer

Not customer center, very unprofessional.

Terrible service. Have been waiting for my order from Nordictrack for over 2.5 months. I received my first mail from ryder for a white glove delivery on the 15th of December to schedule my delivery. The earliest date available was 14th January 2022. I promptly...
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ID
#3267192 Review #3267192 is a subjective opinion of poster.
Location
Hightstown, New Jersey
Preferred solution
Apology

Horrible experience

I have never seen a more dysfunctional company. From the extreme incompetence of the supervisors to ensure that they are actually providing the service that customers unknowingly request- to the inability to deliver the items that were already paid for no matter what- I recommend that you find ANY other company to deliver your items. You wont get it on time- and good luck finding someone to care- or help you. And believe me- I have been very polite- not trying to yell at the poor customer service reps, who are stuck defending this joke of a company. But shame on them.

User's recommendation: Avoid Like The Plague.

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ID
#3241859 Review #3241859 is a subjective opinion of poster.
Location
Tampa, Florida
New Reviewer

DELIVERY

The company I ordered from said they delivered to Ryder on november. It has been weeks since I have heard from them to schedule a delivery. I have been calling and each time I get hung up on . Service and customer service is ridiculous and unacceptable!!

User's recommendation: dont use-check your retailer first.

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ID
#3180339 Review #3180339 is a subjective opinion of poster.
Location
Essex, Maryland
Loss
$800
Preferred solution
Deliver product or service ordered
New Reviewer

Title and Repair

I purchase my truck going on 2 months ago and havent recieved my title yet..I have email my sales person 3 times and no answer..and to make matters work the truck is in the shop for a few sensors that triggered the amber engine light and they have had my truck up there for 3 weeks and giving me the run around about parts getting approve...I am very pissed
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ID
#3125149 Review #3125149 is a subjective opinion of poster.
Location
Macon-Bibb County, Georgia
Loss
$4000
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Ryder warranty department

I bought a semi from ryder on 11/03/2021 and it has been in the shop for 1 problem after the other just got it back the Wednesday before Thanksgiving and it still is not road worthy so I have not logged 1 mile with it , just a waste of money and time if you're looking too buy a used semi take my word and never buy from Ryder or you will end up with a piece of junk that they no longer want and you can't use , just really pissed off at this point

User's recommendation: DO NOT BUY FROM RYDER.

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2 comments
#2177088

Its may now my truck been in the shop since February 28th, 2022. Replaced EGR cooler, Turbo, shocks, AC condenser, Radiator, and Fifth-wheel. NEVER AGAIN...

#2149652

I'm having the same problem......

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ID
#3117843 Review #3117843 is a subjective opinion of poster.
Location
Saint Louis, Missouri

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