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1.0

I bought a truck from them on Friday and the following week Tuesday, the truck broke down and I was asked to tow the truck at my cost to the nearest location (Youngstown OH) and pay for the deductible ($150). The dealership told my driver they have done the diagnosis and sent the bill to the warranty department for approval and mind you I have a load on the truck that needs to be delivered on that Tuesday which I explained to the broker that it could not be delivered due to the situation.

It's Friday and the dealership still claim they haven't received the authorization to fix the truck.

They had my driver wait there for four good days with hotel and food expenses all on me only to tell me they haven't received an authorization. At this point they I realized they are playing games with me even though I have fulfilled my part of the obligation which is buying the warranty, towing the truck and paying the deductible.

Reason of review: Warranty issue.

Monetary Loss: $95.

Ryder Cons: Fact that they dont stand behind their warranty agreement, Do not keep promises.

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